September 26, 2019

IndyGo Extends Free Rides For Red Line

IndyGo is extending free rides on the Red Line through Nov. 10. - FILE PHOTO: Erica Irish/WFYI

IndyGo is extending free rides on the Red Line through Nov. 10.

FILE PHOTO: Erica Irish/WFYI

IndyGo says it will extend free rides on the Red Line through Nov. 10.

The free service was scheduled to end later this month, but IndyGo decided to extend it because many riders experienced issues during the Red Line's first month of operation; and new ticketing machines won't be fully operational by an agreed-upon deadline.

IndyGo contracted with technology vendor Flowbird Group to modernize its existing fare system with a mobile application, a new public-facing website, reloadable fare cards, ticket vending machines, fare enforcement and citation management.

IndyGo says as of late September, ticket vending machines are unable to accept bills for cash transactions, and the user interface for administering the fare system is behind schedule.

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