November 6, 2019

IndyGo Extends Free Rides On Red Line Through November

IndyGo is extending free rides on the Red Line through Nov. 30. - FILE: Erica Irish/WFYI

IndyGo is extending free rides on the Red Line through Nov. 30.

FILE: Erica Irish/WFYI

Free rides will continue on the Red Line this month.  

IndyGo Spokesman Bryan Luellen says the free fare period will extend through Nov. 30 because delays with the new MyKey system made it necessary to put a temporary fare collection solution in place.

“There have been continued delays with the ticket vending machines connected to the account based system, and with a discussion with Flowbird -- the vendor -- we decided to deploy a different style ticket machine as an interim step,”  Luellen says.

IndyGo initially offered free rides on the Red Line during the service’s first month of operation.  IndyGo’s board of directors first extended free fares through October, because delays in the delivery of MyKey fare system components, including the mobile app and ticket vending machines. Tehn in October, additional delays caused the board to authorize IndyGo staff to extend the free fare period at their discretion.

IndyGo says it has tested the temporary fare system and it is working. The vendor, Flowbird, is now making the temporary changes to all of the ticketing machines. They will allow riders to purchase “Two Hour Transfer” tickets, as well as day and week passes, with cash and credit card.

IndyGo says beginning Dec. 1 the time-stamped paper tickets will be verified by Fare Inspectors on the Red Line.

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