Indianapolis International Airport is the No. 1 domestic airport in the United States, according to the annual Condé Nast Traveler Readers’ Choice Awards.
It’s the fourth consecutive year the magazine’s readers have given IND the top ranking. Indianapolis Airport Authority Executive Director Mario Rodriguez says it all comes down to the airport experience.
“How a traveler moves through the airport. Is it convenient? Does it have enough amenities? If they are well taken care of,” Rodriguez says. “We have been focusing in on that over the years to make sure that all of our customers are extremely well take care of.”
Rodriguez says public value is a top priority, and the airport continues to move in that direction as it closes in on topping last year's record of 8.5 million passengers.
“We are focusing in on what really is valuable to the customer and businesses that depend on the airport,” he says, “and that’s why we are building this wonderful set of nonstop destinations.”
Researchers at MIT recently ranked IND the fifth most connected midsize airport in the nation. Airlines serving Indianapolis currently offer nonstop flights to 48 destinations, the most since the new airport terminal opened in 2008. Much of that growth has been fueled by the addition of flights to West Coast cities like Seatlle and San Francisco. And last month, Delta began selling tickets for the first direct flights from Indianapolis to Paris, scheduled to begin May 24.
What else is ahead? Rodriguez says food and beverage offerings will be revamped, making them more local. He also says the airport just received the first of several zero-emission buses that will shuttle visitors from parking places to the terminal. It will be the largest fleet of electric buses at any airport in the U.S.