Have a question about your membership? Here are some of our membership hotline's most frequently asked questions - and our responses. If you can't find what you need, contact Member Services. We're happy to help!
Q: What is the pledge amount to receive the Insiders Magazine?
A: Members receive a mailed monthly WFYI Insiders Magazine with annual gifts of $60 or more.
Q: When will I get my Insiders Magazine?
A: The magazine is mailed out on the 23rd of each month, so you should receive it by the first of the coming month. Once the magazines have left our mailing house, WFYI is unable to tell exactly when individual post offices will receive and mail them out; also, major holidays such as Thanksgiving and Christmas can slow the mail down. If you have not received your magazine by the 4th of the month, give us a call at the membership hotline and we will send you another copy.
Q: How much is a Family Membership?
A: You are eligible to receive the Family Membership with annual gifts of $60 or more, and includes the Insiders Magazine, and special family-members-only event invitations. Check out our Family Membership page for more information.
Q: How much is a British Telly Club membership?
A: Donors of $180 and above can gain access to the British Telly Club. The membership includes the Insiders Magazine, and special British Telly Club event invitations and the opportunity to vote on British programming from time to time. Check out our British Telly Club page for more information.
Q: When will I receive my thank you gift?
A: We always strive to deliver our members' thank you gifts as quickly as possible; however, it is possible that some items could take up to 6-8 weeks (after your pledge payment has been received) to reach you. Factors affecting the delivery wait time include the popularity of the item nationwide, the location and vendor where the item originates, and whether the item is being offered for the first time to public media audiences. Your contribution acknowledgement letter will include the date we processed your gift, and you can look for your item(s) to arrive up to eight weeks after that date. If we encounter an unforeseen delay, we will email you with additional information as it is available. We understand this is not the schedule we've all become used to when we "order" or "purchase" items from traditional online retailers, and we appreciate your understanding and patience. And, in some instances, you will receive your requested items much sooner!
Q: I have not received my pledge statement yet. When should I get it?
A: It takes about a week to ten days for pledge bills to arrive at members’ homes after the pledge has been made. During and immediately following pledge drives it may take a little longer due to the greater volume of pledges.
Q: I just renewed my membership. Why did I get another renewal notice?
A: Your renewal payment and the renewal notice have probably crossed in the mail. You can disregard it, or ask us to check up on it for you.
Q: How do I obtain a refund from WFYI?
If you have made an error in making your donation or change your mind about contributing to WFYI Public Media we will honor your request for a refund within 90 days of your donation.
To request a refund, call us at 317-715-2009 or email us at firstname.lastname@example.org.
Refunds are returned using the original method of payment. For example, if you made your donation by credit card, your refund will be credited to that same credit card. Refunds can take up to four weeks to process from the date of notification.
WFYI Sustaining Members - Cancellation/Refund Policy
You can stop your monthly donation through our membership office or by contacting us at 317-715-2009 or email us at email@example.com. Upon request, A maximum of three consecutive gifts may be refunded to a donor that has made their gift to the station in error.
Q: I want to make a pledge right now but your station is closed. How can I make sure my pledge is registered?
A: The internet is always open! An increasing number of members are pledging online with our safe and secure pledge form. You can also call our toll-free pledge number, 1-800-233-0020, 24 hours a day, 7 days a week and the representatives there will be happy to help you.